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Robin Isenberg
Robin L Isenberg Executive Director
Sarah Gross
Family Navigator
kristen zientek
Kristen L Zientek
Program Coordinator, MSW, LSW
Sonya Quinn
Community Outreach Coordinator
Afaf Doumani
Family Navigator, MSc, MSW


Crystal Heft
Crystal Heft   Parent Advocate  
Ashley Tabb
Ashley Tabb
Office Manager
  • Robin IsenbergRobin has served as Executive Director of the National Alliance on Mental Illness (NAMI) Greater Toledo since June 2011.  She holds a Bachelor of Science in Business Administration from The Ohio State University with a focus on marketing and management and has served the Toledo community as a non-profit leader for many years.  Robin is especially passionate about community and family mental wellness and her many years of non-profit leadership experience give her a deep appreciation for working to improve the quality of life for our community; one program at a time.
  • Sarah Gross – Sarah has served as Family Navigator at NAMI Greater Toledo since January 2022. She is passionate about equitable access to mental health services and looks forward to connecting others to the services they need. Sarah brings a year of direct patient care in a mental health setting, crisis response skills, and a decade of advocacy experience to NAMI Greater Toledo. Sarah also spent a year mentoring refugee families in her hometown of Baltimore, Maryland. Sarah holds a Bachelor of Arts in Political Science from the University of Maryland, Baltimore County.
  • Kristen Zientek – Kristen Zientek graduated from The University of Toledo in May of 2012 with a Bachelor of Social Work. She also completed the advanced MSW program at The University of Toledo, graduating May of 2013. She attained her LSW in 2013 and has plans to attain her LISW in the future. Kristen currently serves as a Program Coordinator for The National Alliance on Mental Illness (NAMI) Greater Toledo and has worked for NAMI Toledo since August 2013. Miss. Zientek has assisted in implementing the Creative Expressions program and continues to manage programs and volunteers. She is also a certified Family to Family facilitator along with Family and Friends facilitator for NAMI, helping families help their loved ones to mental health recovery. She is very passionate about helping individuals affected by mental illness as it is very near and dear to her heart.
  • Sonya QuinnSonya Quinn is the Community Outreach Coordinator for National Alliance on Mental Illness (NAMI) Greater Toledo since September 2018.  Sonya is the Chairperson for NAMI’s African American & Latino Leadership Initiatives.  As NAMI’s Community Outreach Coordinator, Sonya is a proud to serve on several Lucas County local coalitions such as, Executive Committee for Lucas County Human Trafficking Coalition, Advisory Board for Lucas County Trauma Informed Care, Advisory Board  for the Toledo Health Department and a member of many others coalitions in Toledo, Ohio.  Sonya’s goal is to continue to bring education on Mental Wellness to the communities of Lucas County.
  • Afaf Doumani – Afaf Doumani – Afaf joined the NAMI team in January 2020 and has been serving as a Behavioral Health Navigator since. She holds two master’s degrees in Developmental Studies from the School of Oriental and African Studies (SOAS), University of London, and a master’s degree in social work (MSW) with a focus on mental health from The University of Toledo. Afaf worked in social and community services nationally and internationally in profit, nonprofit, and international organizations, including the United Nations High Commissioner for Human Rights.
  • Crystal Heft – As our Parent Advocate, Crystal will support parents through understanding and accessing services for their child(ren) and help them better understand the necessary processes.
  • Ashley Tabb Ashley Tabb is the Office Manager at NAMI Greater Toledo. Ashley graduated from The University of Toledo with a bachelor’s degree in Social Work and has over a year of experience working in a mental health setting with people of all ages. Ashley has gained valuable experience with various non-profit organizations in our community, and has expertise in fundraising, project management, group facilitation, conflict resolution, as well as organizing and maintaining records, files, and databases. She is highly motivated and dedicated to making a positive impact in our local community through destigmatizing mental health. Currently working on attaining her LSW, Ashley is passionate about social justice, human rights, equitable mental health access, recovery, and the importance of using nature and art as valuable tools for physical and emotional well-being.